TomTom
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
TomTom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TomTom has 2.1 star rating based on 215 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend TomTom to a friend or colleague.
- Rating Distribution
Pros: I like their products, Good when it works, Price.
Cons: Have the worst customer service ever, No reason to purchase a tomtom no customer service, No support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TomTom has 2.1 star rating based on 215 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend TomTom to a friend or colleague.
- Rating Distribution
Pros: I like their products, Good when it works, Price.
Cons: Have the worst customer service ever, No reason to purchase a tomtom no customer service, No support.Recent recommendations regarding this business are as follows: "Beware 48 hours to download?", "Garmin", "Buy a Garmin", "Try a different one.", "Don't Subscribe to anything".
Most users ask TomTom for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top TomTom Reviews
"Refund"
Refund £34.99 for subscription i didnt ask for. Ive had a payment taken from my account and would like it refunded please.
"TomTom go camper max screen problem"
Useless customer service, impossible to speak to anyone. Only Bots are accessible humans dont exist!! I have never known an after sales service so had. Our...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ourense, Ourense
Fed up
User's recommendation: Beware 48 hours to download?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
I need to cancel my trial subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liverpool, Liverpool
Resolved: Refund
Company fixed the issue and I have been provided with apology.
Had an email from Tom tom next day as I didn't realise the chat service they provided had sent a message several tines while I was panicking due to money coming out my account.Issue resolved appreciate the help.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Wirral, Wirral
To ask about an order which was several days late
Order was meant to arrive by 17th Jan Did not - Could not contact Tomtom. 22 Jan Pissed Consumer passed complaint on to Tomtom .
23 Jan 2024, 15:53 CET Tomtom emailed a replyRegrettably, we are experiencing some unexpected delays in our delivery operations due to some technical system in our warehouse.
It is already dispatched from TomTom warehouse and tracking number is generated for Maersk.
Maersk will deliver the parcel to your last mile carrier which is Hermes and they will deliver it to your address.
Be rest assured soon it should get delivered to your address.
Maersk 24 Jan 2024
Your parcel is now being shipped and transported using the Hermes service.
EVRI ( Hermes) 24 Jan 2024
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it.
25 Jan NO CHANGE
26 Jan 2024 EVRI : We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it. The only change is that when I check tracking Evri website now says that ::
We do not recognise this as a valid Evri tracking number.
Please check and try again.
Could not get any further
Tomtom website still sending me around in circles- Try to contact them website says sign in do that Press contact and it goes back to sign in again. NO CHANGE save that Order now seems lost in someone elses system
User's recommendation: Read and make up your own mind.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Go Professional 620 lost truck settings
Preferred solution: a proper solution to my problem
User's recommendation: Try a different one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sandy Springs, Georgia
Apparaat werktniet goed
- Duidelijk scherm
- Goede wegen info
- Goede stembegeleiding
- Regelmatig ontbrekende adressen
- Over op waze alles ok
- Geen file info
Preferred solution: oplossing voor het probleem, eerlijker adverteren want zelfs de file info en de flitser info werkt niet ondankks abo.
User's recommendation: niet meer kopen, huidige apparaat is niet meer te vergelijken qua prestaties met de oudere uitvoeringen.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallasey, Wirral
Resolved: Not received Tom Tom
Company fixed the issue and I have been provided with apology. The item was delivered after two weeks.
Only after numerous messages was I told that the computer system was being worked on. It would of been polite of Tomtom to notify me of this issue without being asked.
User's recommendation: You are on your own. There is little or no communication once you have ordered you TomTom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Very poor customer support
User's recommendation: If you buy from the likes of Argus you will at least have 12 months of good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammers
- Scammers
Preferred solution: Apology
User's recommendation: avoid do not give them your bank card details
Chelmsford, Essex
TomTom go camper max screen problem
User's recommendation: Buy a Garmin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to update. Paid subscription Still unable
Preferred solution: a working updated tomtom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong sat nav app
Preferred solution: Coach app not lorry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
São Paulo, Sao Paulo
Resolved: TOMTOM GO 6200
Company fixed the issue and I have been provided with apology. I emailed Tom Tom and they got back to me quickly.
Sorted out very quickly , they offered a service which they said should sort the problem out. Thanks for sharing my story.
- Can not get in touch with anybody to sort it out
Preferred solution: a service to fix it
Kidderminster, Worcestershire
Subscription Renewel Cancelation
User's recommendation: Don't Subscribe to anything
Resolved: TomTom go camper max screen problem
Company fixed the issue and I have been provided with apology. Provided me with a fix. Not certain yet whether it has worked.
- Good product when it works
- Cannot talk to anybody
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Want to install tomtom my drive to my phone
Preferred solution: Try to log in to my TomTom MyDrive account
Companies Similar to TomTom
Garmin
“Requested call back 4 times with 0 responses. Two times through their app and two phone calls. My issue...“
Magellan Navigation
“I purchased my roadmate gps because it came with lifetime map updates. Just off the phone with a service...“
Jawbone
“I ordered a 4 pack waterproof LED wheel lights for my vehicle from Jawbone. I received my order exactly...“
Fitbit
“I am not happy. I was treated like she was only concerned about the Fitbit band. Please send it back...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.